Materi: ITIL Foundation V3 Include Exam

Tanggal: 09 s/d 11 October 2019

Lokasi: Jakarta Selatan

Fasilitas:  Exam, Certified Trainer, Souvenir, Lunch & Coffee Break

 

Introducing ITIL

  • Understanding ITIL
  • Understanding Process Management
  • Introducing ITIL Publication Framework

Service Desk

  • Understanding Service Desk
  • Understanding Service Desk Activities

Incident Management

  • Understanding Incident Management
  • Understanding Incident Management Activies

Problem Management

  • Understanding Problem Management
  • Understanding Problem Management

Configuration Management

  • Understanding Configuration Management
  • Understanding Configuration Management Activities

Change Management

  • Understanding Change Management
  • Understanding Change Management Activities

Release management

  • Service Level Management
  • Understanding Release Management activities

Service Level Management

  • Understanding SLM to Information Technology Service Management (ITSM)
  • Understanding SLM Activities

Availability Management

  • Understanding availability Management
  • Understanding availability Management Activities

Security Management

  • Understanding security Management to Infromation Technology Service Management (ITSM)
  • Understanding Security Management Activities

Capacity Management

  • Understanding Capacity Management
  • Understanding Capacity Management Activities

ITSCM (Information Technology Service Continuity Management)

  • Understanding ITSCM to Information Technology Service Management (ITSM)
  • Understanding ITSCM Activities

Financial Management

  • Understanding Financial Management

Summarizing Key Concept

  • Recapitulating ITIL Concepts to ITIL Learning Path
  • Recapitulating Goals of ITSM

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