Materi: ITIL Foundation V3 Include Exam

Tanggal: 09 s/d 11 October 2019

Lokasi: Jakarta Selatan

Fasilitas:  Exam, Certified Trainer, Souvenir, Lunch & Coffee Break

 

Introducing ITIL

• Understanding ITIL
• Understanding Process Management
• Introducing ITIL Publication Framework

Service Desk

• Understanding Service Desk
• Understanding Service Desk Activities

Incident Management

• Understanding Incident Management
• Understanding Incident Management Activies

Problem Management

• Understanding Problem Management
• Understanding Problem Management

Configuration Management

• Understanding Configuration Management
• Understanding Configuration Management Activities

Change Management

• Understanding Change Management
• Understanding Change Management Activities

Release management

• Service Level Management
• Understanding Release Management activities

Service Level Management

• Understanding SLM to Information Technology Service Management (ITSM)
• Understanding SLM Activities

Availability Management

• Understanding availability Management
• Understanding availability Management Activities

Security Management

• Understanding security Management to Infromation Technology Service Management (ITSM)
• Understanding Security Management Activities

Capacity Management

• Understanding Capacity Management
• Understanding Capacity Management Activities

ITSCM (Information Technology Service Continuity Management)

• Understanding ITSCM to Information Technology Service Management (ITSM)
• Understanding ITSCM Activities

Financial Management

• Understanding Financial Management

Summarizing Key Concept

• Recapitulating ITIL Concepts to ITIL Learning Path
• Recapitulating Goals of ITSM

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